Delivery and Payment Information

1) How Much Do I Have to Spend for Free Doorstep Delivery?

          Delivery is free on all orders above $80. **Promotion Items are not eligible for Free Delivery Section 

2) Payment for orders can be done via  Direct Bank Transfer, Paypal for overseas customers , COD (Cash on delivery possible for meet ups only at my convenience)

Payment Methods Policy:

1) For Local Buyers:

POSB Savings 109-91891-1

 

Once Payment has been made kindly inform us for verification  via email with your order number  so we could track down your order 

2) For Overseas Buyers: Only accept USD

Paypal : starpetshub@gmail.com

Shipping and Return Policy:

1) Cash on Deal (COD)

Location :

Yishun Blk 754 void deck Street 72 Singapore 760752 (Home Office) Before coming or collecting kindly call in advance to arrange thanks 

Less then 5 Minutes walk from Yishun Mrt Station

2) For Local Buyers:

You can opt for either via normal mail or Registered Mail (Highly Recommended)

 

Shipping within Singapore
 
(Registed Mail)

Your item will be delivered to your doorstep via SingPost registered mail. Please register yourself as a member before you make purchase so that your shipping particulars will be capture into our system for your subsequent purchases.

Please allow 1 to 2 working days to receive your item after it has been sent out. You will receive an email or a sms notification when your item is being sent out.
Kindly arrange yourself or your family member to be at home to receive your item. You will have to go down to a designated SingPost branch to collect your item if you missed the postman.

The cost of registered mail ranges from $2.90sgd depends on your item weight.
 
(Normal Mail)
 
Your item will be sent out once we receive your payment . StarPetshub will not be held responsible for normal mail being lost during mailing process.
 
International Shipping:

Your item will be delivered to your doorstep via SingPost Air mail or registered airmail. Please register yourself as a member before you make purchase so that your shipping particulars will be capture into our system for your subsequent purchases.

Please allow 6 to 10 working days (depending on which part of the globe you live in) to receive your item after it has been sent out. You will receive an email once your item is being sent out.
Please be aware that all products delivered internationally (outside of Singapore) may incur additional customs and taxes charged by the country the items are entering. These additional costs are not part of the shipping fee you pay for when we fill your order. It is your responsibility to pay for these additional charges in order to receive your shipment.
 
☛ Please Take Note

1) Starpetshub  Reserves the Rights to change prices without prior notice unless there is a need to.
2) Strictly Collection Venue will be in Yishun else you can opt via registered mail (highly recommended) or normal mail at your own discretion.
 
PS: For Local Buyers please check out the Purchasing Guidelines Page for more details.
 
Products are non -refundable and not exchangeable once orders are confirmed due to hygiene issues

Full refund is possible only if the pre-order item is OUT OF STOCK

Once the pre-order term is closed and orders are placed, the requested items will take ranging from earliest 5 or latest 3 wks in order to arrive.

Do take Note that some items will have a slight difference in color due to different digital resolutions
 
Q&A

Do you have STOCKS ON HAND of all the items shown on your website?

 

Due to the wide variety of designs,colours and sizes, we do not carry all of our products in all sizes at all times. We do our very best to provide you with an accurate time frame for shipping and delivery of pre-orders. Many product descriptions specifically list shipping information for your convenience.

 

 

For items that are temporarily out of stock, we will notify you via e-mail,sms and give you the option to wait for the item. The majority of our manufacturers are very quick to ship, so your delivery time would not be lengthy if your item is pre-ordered or backordered. You will be updated through email regarding the status of your order.